Following outrage on social media over a viral video of a man being forcibly removed from a plane to make room for some of its employees, United Airlines finally apologized on Tuesday, saying that it will review its policies.
The company's embattled CEO Oscar Munoz said in a statement that the airline would take "full responsibility" for the situation and that "no one should ever be mistreated this way."
He added that United would launch "a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement."
Here's the video in case you haven't seen it...
The passenger getting dragged off the plane is apparently 69-year-old David Dao and he supposedly has had some trouble in the past. He was a doctor, but he was convicted in 2004 of illegally prescribing painkillers to a patient.
The allegations also say he gave the guy painkillers because Dao was, quote, "sexually interested" in him and possibly having a sexual relationship with him, even though Dao's married to a woman.
He finally got his medical license reinstated in 2015, but in the process, it came out that he had some mental health issues and a mood disorder.