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Frequently Asked Questions
How do I listen to BIG 100.3 online?

You can listen to BIG 100.3 on iHeartRadio.com as well through the free iHeartRadio app on your favorite mobile device.

I'm having trouble listening online or through the iHeartRadio app, what do I do?

Please visit the iHeartRadio help page where you can browse the iHeartRadio FAQ by device as well as send a question directly to iHeartRadio.

When can I pick up my prize?

You can pick-up prizes Monday through Friday from 9:30am to 5:00pm. We are closed Saturdays, Sundays and holidays (listed below). Prize pick-up is also often not open the afternoon prior to a holiday. Feel free to call us if you have questions! Make sure and bring a photo id with you when you come to collect your prize.

Friday, January 1, 2016 New Year's Day
Monday, January 20 Martin Luther King, Jr.
Monday, May 26 Memorial Day
Friday, July 4 Independence Day
Monday, September 1 Labor Day
Wednesday, November 25 Day Before Thanksgiving Day (12pm)
Thursday, November 26 Thanksgiving Day
Friday, November 27 Day after Thanksgiving
Thursday, December 24 Christmas Eve
Friday, December 25 Christmas Day
How do I get to your office?

You can find directions on our contact page.

Where can I find contest rules?

Our contesting rules can be found at the bottom of most pages on our site.

Can someone else pick up my prize?

You may have someone else pick up your prize as long as:

  • The person has a photo copy of your drivers license
  • You email Brianne Deerwester regarding the change
  • If your prize is valued at $100 or more the person picking up your prize must also have a W9 form filled out by you (the winner) along with a photo copy of your ID in order to pick up the prize
  • If you are unsure of the value of your prize you can email Brianne Deerwester. If the person picking up your prize does not have a copy of your (the winners) photo ID and W9 (if necessary), Clear Channel may not release the prize.
Can prizes be mailed?

Prizes cannot be mailed.

Can my tickets be left at Will Call?

Tickets will not be left at will-call unless you are specifically told they will be left there under your name.

How long do I have to claim my prize?

All non-concert ticket prizes expire 30 days after the date they were won. For example: If you win on January 1st, your prize is expired and forfeited if it has not been picked up by January 31st. Expired prizes may be given away again to another winner. Concert ticket winners have through the day of the show to claim their prize or the Friday before if a concert is on a weekend.

Will I be taxed on my prize?

You will be taxed on your prize only if:

  • Your prize is valued at $600 or more
  • The value of all prizes won in a calendar year meets or exceeds $600
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